Your privacy is important to us. Keyhubs, LLC, has created this Privacy Policy to let you know what information we collect when you visit our site, why we collect it and how it is used.

Collection of Information

Keyhubs is a hosting service only. Our Users (as that term is defined in the Terms of Use) use our service to send surveys to Survey Respondents or to post survey and network maps links on a website. Survey Respondents may be clients, employees, suppliers, etc. of our Users.  Keyhubs acts as a "Data Processor" (a company that processes Personally Identifiable Information on behalf of a Data Controller) and each Keyhubs User acts as a "Data Controller" (a company that determines the purposes for which and the means by which the Personally Identifiable Information is processed). To "process" information means to carry out an operation or set of operations on the information, such as collecting, recording, storing, disclosing, or organizing it.

Information that Survey Respondents provide to Users passes through our service and resides on our servers. That information may be stored and processed in the United States or any other country in which Keyhubs or its agents, acting on behalf of Keyhubs, maintain facilities.

Personal and anonymous information is collected from individuals in a variety of ways based on their level of interaction with the site.  Information from all site users is collected by archiving information extracted via the user’s browser, by storing the user’s IP address, and by tracking page activity via cookies or flash files.  More personal information is collected when a User registers with the site, fills out an application to subscribe to the site, or requests a proposal or information request through the site.  Some site users may provide Personally Identifiable Information. 

NOTE TO PARENTS AND MINORS: We urge minors to check with their parents before entering information on this or any other web site. We do not knowingly collect information on children under the age of 13.

Types of Information Collected


Keyhubs automatically receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. This information helps us to make the site better and more user-friendly. Cookies are small pieces of information stored on a user’s hard drive, not on our site. Cookies allow us to better understand how Survey Respondents and Users use the site, which in turn helps us focus our resources on improvements to the site. We use session cookies, which expire when the browser window is closed, and persistent cookies to keep track of which survey(s) a particular Survey Respondent has answered. Keyhubs also utilizes third-party cookies on the Keyhubs site for web analytics purpose only. A Survey Respondent is always free to decline our cookies if her browser permits, but in that case, the survey site may not operate properly or a Survey Respondent may be prompted to fill out the same survey multiple times at a User’s site.  Some examples of information stored, collected, and analyzed by our cookies include your IP address, your computer connection information provided through your browser, your URL navigation throughout the site, your date and time information while accessing our pages, your searches and visits throughout our site, and the interaction with different agents hosted through our site.  We also collect, with either cookies or web logs, a User’s IP address and login times that are identified by individual user. 

Personally Identifiable Information

"Personally Identifiable Information" means any information that may be used to identify an individual, including, but not limited to, a first and last name, home or other physical address, email address, phone number, or other contact information, whether at work or at home. We ask for personally identifiable information at several points on our website. When purchasing a service through the website we also ask for Users’ financial information, such as a credit card number. 

            Survey Respondents:

As a Data Processor, Keyhubs will only process Personally Identifiable Information of Survey Respondents pursuant to the instructions of the applicable User. Keyhubs may use the services of third-party Data Processors to process Personally Identifiable Information in accordance with purposes identified for such information by the applicable User. Third-party service providers are prohibited from using Personally Identifiable Information for any secondary reasons. Except as provided in Part I of this Privacy Policy, Keyhubs will not intentionally transfer or provide access to Personally Identifiable Information of Survey Respondents to any person without express instructions from the applicable User.

Users are responsible for informing Survey Respondents about the purpose for which Personally Identifiable Information is collected and used, for protecting that information once it has been collected, and for providing clear direction on further disclosure or non disclosure of the information. Users are responsible for providing Survey Respondents the opportunity to opt out of receiving communications from the User through our service.


Upon registration, we ask our Users to provide us with certain Personally Identifiable Information such as their name, country of residence and email address. We use this information to establish individual accounts and lockers, protected by a password, that the User selects. In addition, we use the email address supplied by the User in the registration process to confirm registration, and to send notices and updates to the User concerning the services and the site. We will also add the User to Keyhubs’ mailing list if requested during registration.

We recognize that, in addition to Personally Identifiable Information, you may also enter other information into the Keyhubs site. Such other information may include email lists, information about your Survey Respondents, and other data useful to you. We do not disclose your Personally Identifiable Information or such other information to other Users or any other third parties, unless you expressly agree to such disclosure or it is required by law, and except for such information that may be necessary for us to share with our trusted internal and third-party service providers for the operation of our business and the tracking and management of the information we collect from you and other Users. We employ other companies to help perform functions on our behalf. Examples include sending processing credit card transactions, and CRM (Customer Relation Management) programs utilized by Keyhubs’ customer service team. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Security Measures

Keyhubs uses industry-standard security measures to protect the integrity and confidentiality of Personally Identifiable Information it processes on behalf of Users and Survey Respondents, including, in appropriate circumstances, the use of firewalls and restricted access. Keyhubs limits access to Personally Identifiable Information to those persons in Keyhubs’ organization who have a business need to process such Personally Identifiable Information. However, no company, including Keyhubs, can fully eliminate the security risks associated with such information.

Keyhubs stores Personally Identifiable Information and other personal information of Users in databases protected by passwords as well as database and network firewalls to prevent the loss, misuse or alteration of personal information. When you subscribe to Keyhubs, you enter sensitive information on our registration page, we encrypt that information using secure socket layer technology (SSL).  Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we are vigilant in protecting the personal information that you transmit to us, we cannot guarantee its absolute security.

Due to factors beyond Keyhubs’ control, Keyhubs cannot ensure that Personally Identifiable Information will not be disclosed to third parties. For example, Keyhubs may become legally obligated to disclose such information, or, despite precautions, third parties may circumvent security measures to intercept or access such information.

If another company acquires Keyhubs or substantially all of its assets, that company will (a) possess the Personally Identifiable Information of Survey Respondents held by Keyhubs, and (b) assume the rights and obligations regarding such information described in this Privacy Policy. (Please see "Changes to this Privacy Policy" section below.)

Any questions, comments, or complaints about the data practices (including without limitation compliance with the data privacy principles of notice, choice, onward transfer, access, security, data integrity, or enforcement) of a User should be directed to that User. If a survey respondent wishes to opt out of communications from the survey sender they may do so by replying to the original survey invitation or by contacting Keyhubs at our address: 5244 Zenith Avenue South, Minneapolis, MN 55410 or by phone: 763-607-3675.

How Information is Used

Keyhubs collects the surveys and survey results that you have either deployed or participated in.  Survey Respondents should refer to the User or its website to understand the privacy practices that apply to the information that the User is collecting. Keyhubs does not review, comment upon, or monitor its Users’ compliance with their respective privacy policies. Keyhubs is not responsible to Survey Respondents for the privacy practices of Users. Survey Respondents who provide Users with data and other information do so at their own risk. Survey Respondents should also contact the User concerning their ability to access and make changes to information they have provided to the User.  Keyhubs will not use or disclose any survey response information without a User’s permission through an email or other written authorization, except as provided above. However, Users may access surveys they have built and their results/data through their individual accounts and lockers protected by a password they have selected. 

Depending on your affiliation with the Site, we may disclose your Personally Identifiable Information as follows:


(1)        To registered Users or registered agents as necessary to provide services to you through the site;


(2)        To organizations that perform services for us on our behalf, including, without limitation, to provide customer service; process credit cards; conduct research, marketing, or data processing; or to provide marketing and promotional services on our behalf, to the extent that information is necessary to provide services to us; 


(3)        To protect the site and our rights; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary, to permit us to pursue available remedies or limit any damagers that we may sustain;


(4)        In connection with the sale, merger, spin-off, or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;


(5)        If required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records; and


(6)        If we believe in good faith that a law, regulation, rule or guideline requires it. 

If Keyhubs (or our Keyhubs service) should ever file for bankruptcy or merge with another company or entity, we may sell the information you provide to us on this site to a third party or share your information with any company with whom we merge. (Please see “Changes to this Privacy Policy” section below.) We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you provide Keyhubs with a testimonial to be posted on this Web site, you should be aware that any personally identifiable information you provide can be read, collected, or used by other users of this site. We are not responsible for the personally identifiable information you choose to provide for a testimonial on this site.

Please note that if we believe that you have breached the Terms of Use for use of this site, especially with regard to our strict ban on transmitting, publishing or distributing pornographic, obscene, offensive, threatening, harassing, libelous, hate-oriented, harmful, defamatory, racist, illegal or otherwise objectionable materials or content, we will report such conduct to the appropriate authorities and turn over any and all information, including Personally Identifiable Information and other information you have input into the site, to appropriate law enforcement persons or entities.

Editing Personally Identifiable Information on the Site

Users can edit Personally Identifiable Information by logging into your Keyhubs account and selecting the Account Settings page, you may edit or delete your Personally Identifiable Information here.


International Transfers

Personally Identifiable Information collected on this site may be stored and processed in the United States or any other country in which Keyhubs or its agents, acting on behalf of Keyhubs, maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Our Privacy Policy applies to your Personally Identifiable Information wherever we store or process it.


Third-Party Sites

Please be aware that some of the Web sites you may choose to link to from our site may collect Personally Identifiable Information and other information about you. The practices of those Web sites concerning the Personally Identifiable Information or other information they collect from you are not covered by this Privacy Policy.


Changes to this Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If changes are made to this policy, we will notify you of the changes via email and post a notice on our home page and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. As always, if you do not agree with our Privacy Policy or any changes to it, you should cease using this site. If you continue to use this site after we have posted a notice that changes have been made to this policy, you will be deemed to have accepted those changes.


California Privacy Rights


California residents have the right to request from businesses with whom they have an established business relationship: (1) a list of the categories of personal information that a business has disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes, and (2) the names and addresses of all such third parties.  To request the above information, please contact us at the address below.  Please note that we are only required to respond to each customer once per calendar year. 


Contacting Keyhubs

If you have questions regarding this Privacy Policy, please contact Keyhubs at:

5244 Zenith Avenue South
Minneapolis, MN 55410

Phone: 763-607-3675